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What is the
"substitution policy"?
Priyanka's is a distinctive
Indian clothing store, unlike any other. No other Indian clothing
store does online business the way Priyanka's does. We sell only
high-quality, fully customized merchandise, with more than ten
thousand items available. (If you have a look at other online Indian
clothing outlets, you will find that they typically offer only a few
dozen items in standard sizes.) Since 1998, we have worked hard to
make our online business user-friendly, although our high standards
and the conditions inherent in the business have made this task
challenging.
One of the biggest challenges is the ephemeral Indian fashion
market. In India, saree and fabric makers introduce more than five
thousand new design, color, and pattern variations every week-and
thousands of variations are taken off the market. This happens with
no advance notice to us, and the manufacturers have no universal or
computerized system to keep track of it all. Fortunately, most new
variations are only slightly different from previous patterns. Such
changes have little impact on the overall look of a saree or outfit.
For example, the flowers in a floral pattern may be printed a little
smaller or larger. More rarely, more profound and noticeable changes
are made, or a particular pattern is dropped entirely.
In the meantime, it takes time for us to update our website, since
for every new item we must arrange modeling and photography, write
up the new description, design the new entry, and incorporate it all
into our existing site. We do our best to keep up, but it's an
unending process! It is literally impossible for our website to
match our stock in every detail.
We think it is important for us to be able to offer you an extremely
wide selection. Other shops may have guaranteed-in-stock
merchandise, all of which is shown and described on a website, but
they offer only a few choices. We have more than ten thousand items
to choose from, with more available every day. We think the
substitution policy is a reasonable accommodation for our decision
to make so many choices available to our customers, and our
customers tell us that they agree. |
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Why do you have a
substitution policy?
Priyanka's is a distinctive
Indian clothing store, unlike any other. No other Indian clothing
store does online business the way Priyanka's does. We sell only
high-quality, fully customized merchandise, with more than ten
thousand items available. (If you have a look at other online Indian
clothing outlets, you will find that they typically offer only a few
dozen items in standard sizes.) Since 1998, we have worked hard to
make our online business user-friendly, although our high standards
and the conditions inherent in the business have made this task
challenging.
One of the biggest challenges is the ephemeral Indian fashion
market. In India, saree and fabric makers introduce more than five
thousand new design, color, and pattern variations every week-and
thousands of variations are taken off the market. This happens with
no advance notice to us, and the manufacturers have no universal or
computerized system to keep track of it all. Fortunately, most new
variations are only slightly different from previous patterns. Such
changes have little impact on the overall look of a saree or outfit.
For example, the flowers in a floral pattern may be printed a little
smaller or larger. More rarely, more profound and noticeable changes
are made, or a particular pattern is dropped entirely.
In the meantime, it takes time for us to update our website, since
for every new item we must arrange modeling and photography, write
up the new description, design the new entry, and incorporate it all
into our existing site. We do our best to keep up, but it's an
unending process! It is literally impossible for our website to
match our stock in every detail. We think it is important for us to
be able to offer you an extremely wide selection. Other shops may
have guaranteed-in-stock merchandise, all of which is shown and
described on a website, but they offer only a few choices. We have
more than ten thousand items to choose from, with more available
every day. We think the substitution policy is a reasonable
accommodation for our decision to make so many choices available to
our customers, and our customers tell us that they agree.
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What is your return
or exchange policy?
We do our best to make
sure you never need to use this policy. But if you are unhappy with
your order for any reason, we will be happy to make an exchange. (A
simple refund is not possible, given the customization that goes
into every outfit, as well as the difficulties and expense of
shipping.) We will make exchanges for up to thirty days after you
receive your order for garments that are not damaged or noticeably
worn. To make an exchange, we ask that you return the item to us in
the original packaging, at your expense, using the shipping method
of your choice. We will examine the garment you return, figure out
what went wrong, and take immediate steps to prevent such problems
from reoccurring. We will communicate with you about your wishes to
make sure you will be happy with the exchange. Then, at our expense,
we will ship your free replacement to you. |
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Do you have a minimum
order policy?
Yes; it is not possible for use
to ship orders valued under a certain amount. The minimum value of
merchandise for an order is:
US $65.00 for international delivery
US $15.00 for delivery in India
Shipping-and-handling charges are in addition to this minimum.
Please click here for more information about shipping and handling |
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What are your
payment options?
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OPTION 1: |
Pay in US $, Canadian $,
Australian $, UK £, or Japanese ¥ online with a credit card
(including Visa, MasterCard, American Express, and Discovery)
in a secure environment |
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OPTION 2: |
Pay by Paypal Account. |
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OPTION 3: |
Pay by wire transfer (called
“Telegraphic Transfer” in some countries) |
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OPTION 4: |
Pay in Indian rupees - cash,
check, money order, direct deposit, or online by credit card |
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OPTION 5: |
If your order was processed
manually (with communication and ordering via e-mail) and you
received a special quote, you can pay in a secure environment |
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OPTION 1:
Pay in U.S. $, Canadian $, Australian $, UK £, or Japanese ¥
online with a credit card (including Visa, MasterCard, American
Express, and Discovery) in a secure environment. This is the
easiest and most
common method. Our credit
card transactions are handled by WorldPay. We also accept
domestic Indian credit cards to pay in Indian rupees—please see
Option 4 below. Through the WorldPay gateway, we
accept payment in five different currencies (United States
dollars, Canadian dollars, Australian dollars, United Kingdom
pounds, or Japanese yen) with a Visa, MasterCard, Visa
Purchasing, Visa Delta, Visa Electron, Diners, JCB, Switch,
Solo, AmEx Purchasing (for billing addresses in England only),
Laser, Maestro, Thistle Hotels Founder, Thistle Hotels Regular,
LTF Credit, or LTF Edge card.
For more information about WorldPay, please see their website:
www.worldpay.com
In all cases, your credit card
details never come to us. |
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OPTION 2:
Pay by paypal account.
Introducing Pay Pal Payment Mode.
We have now introduced the most
popular and largely used mode of payment through
paypal. For further details on paypal you can view
their website at www.paypal.com
. This mode is a user friendly option of payment which is widely
used all over the world. |
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OPTION 3:
Pay by wire transfer (called “Telegraphic Transfer” in some
countries). Our banks are connected to the net, and we are
informed as soon as the funds are transferred into our account.
If you select this payment option, you will need the following
bank details:
Direct Wire Transfers:
Wire Transfer Via HDFC BANK LTD
Credit to "Priyankas Designs Pvt. Ltd", account number
0192000011922
With HDFC BANK LTD, Bombay (India); swift code: HDFCINBB
through CHASE MANHATTAN BANK IN NEW YORK; swift id: chasus33
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OPTION 4:
Pay in Indian rupees. There are four ways to do this: (a) cash,
(b) check or money order, (c) direct deposit, or (d) online by
credit card via Transecute.
A:
Cash payment by registered
delivery at:
Priyanka's Designs Pvt. Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093
INDIA. Phone: 91-22-8327092 |
B:
Check or money order (including international money order)
to:
Priyanka's Designs Pvt. Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093
INDIA. Phone: 91-22-8327092 |
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C: Direct deposit into
our HDFC Bank account
You can arrange for the direct deposit of cash or checks in
rupees in our HDFC Bank account. Use these details:
Account Name: Priyankas Designs Pvt. Ltd
Account Number: 0192000011922
Click here for HDFC Bank city list. |
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D:
Pay in rupees using an Indian
credit card. The US dollar value of your order will be
automatically converted into rupees at the current foreign
exchange rate. On your credit card bill, the charge will
appear as “Transecute.” |
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OPTION 5:
If your order is processed manually and we have sent you a
special quote, you can pay
here in a secure environment. Use this option
only if your order was manually
processed and you have an e-mail confirmation (with an order
number) for that order.
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Do you assure on-time
delivery?
No, we are not able to promise delivery times, since we do not
handle delivery ourselves but use a courier service. However, you
will be able to track your order online on your login registered
ID. You can login on your registered
ID and check your order status. If you need something extra-quickly, we
suggest ordering from our
Just In Fashion, Top 20,
Discount Counter and
Best Seller sections, as we keep extra stock on hand for the
items in these sections and have streamlined the processing for
them. If you need a bridal outfit in a hurry, please see the FAQ:
I am in a big rush! My wedding is approaching very soon. Can you get
a bridal outfit to me in ten days? |
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Can I track my order?
Yes! From the day you place your order to the day it arrives at your
door, you can track it at your registered user name. You can Login
at your ID and check your order status and history.
When you place an order, you would have already registered with us
having a unique ID for indianfashion.biz. Also once you select
your purchase merchandize, you will receive an e-mail confirmation
with the order details for the same. To check your order
status on a daily basis all you have to do is login
into your user interface and check the status. This status
will be updated on a continuous basis by our systems.
When we ship the order, we send you an automatic e-mail with
shipping details; then, you can track your order during shipment
directly with the courier. (There are some exceptions; in certain
cases, in order to protect our customers' security, we do not send a
shipment tracking number. Please see the FAQ "Can
I track my order during shipping -- will you send me the shipment
tracking number?" for more information.) |
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I don’t know my exact
measurements. I wear US women’s size 10. Can you make my outfit
using this information?
Yes, we can. But the more measurement information you can give us,
the better your garment will fit. We can work with as little as your
standard size.
For more details and for advice on taking measurements, please refer
our
Measurement Help page. You may find that taking measurements is
easier than you thought.
We strongly
recommend that you fill in at least the measurements marked with
a red asterisk [*]
on the order form.
If you give us any measurement information, please do not add to
your actual measurements. We will make the correct allowances for
fabric shrinkage and for your comfort.
We offer three alternatives to having your exact measurements taken.
You may also combine any of these options.
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OPTION 1: |
Measure a garment which fits you
perfectly, and fill in its measurements on the form. |
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OPTION 2: |
If you know your standard US, Irish,
British, or Continental size, you may fill that in on the form.
See our
Measurement Form for a size chart. |
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OPTION 3: |
If you are an average-sized Indian
woman, then you can select a size from the
Average Indian Woman Size Chart. (This is the least precise
option.) |
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Can you tell me more
about Priyanka’s
- Indianfashion.biz?
Priyanka’s is a successful concept in internationally available
Indian clothing and accessories. We have many thousands of satisfied
customers worldwide. We have been able to earn a significant share
of this growing market because of our sound business plan:
- We believe that
customer service is our most important task.
- We deal only in quality materials and designs.
- We provide expert fitting, workmanship, and advice.
- We get the latest fashions to market ahead of everyone else.
- We offer a greater variety of fashions than anyone else.
- We deal directly with suppliers to negotiate the best prices.
- We offer our merchandise only online to avoid the inefficiencies
and limitations of a physical shop.
- We constantly evaluate our sales to better understand what our
customers want.
- We constantly evaluate our processes to determine what works.
- We constantly look for ways to offer even better values.
- We constantly look for the best technological solutions to
streamline our processes.
- We are open for intelligent trials in the quest to better our
service, but we never put our core structures at risk.
- We are devoted to satisfying our
customers’ needs.
Priyanka’s began in
1998 with Priyanka, an individual who dreamt of making beautiful,
high-quality clothing. But
Priyanka’s has grown to be much more. Now, we have in-house
facilities not only for custom tailoring, handwork, and design, but
also web publishing, programming, order processing, and photography.
We are especially proud of our staff of more than ten full-time
professional designers.
Priyanka launched her business without much fanfare, but
Priyanka’s
is recognized all over the world for quality and style in Indian
clothing. You will find that our selection is twenty, fifty,
or even a hundred times larger than the selections available
elsewhere. We add more every day. And we don’t add just anything—all
of our fashions are meticulously designed and expertly made.
In fact, we have a growing base of customers in the cities of India,
who could browse through hundreds of shops and thousands of Indian
styles in person if they wished. But more and more of them choose to
shop online with us, instead.
And, of course,
those abroad who are looking for the best in Indian fashion have
learned that Priyanka’s is by far the best among a growing list of
online choices. You don’t have to take our word for it. We
have a long list of
customer testimonials that we invite you to browse.
Would you like to
comment? Please send your comments, requirements, questions or
feedback to
sales@indianfashion.biz
Questions and comments about this website may be sent to
webmaster@indianfashion.biz
If you have the slightest complaint about or problem with our
service, please do not hesitate to e-mail us at
admin@indianfashion.biz
Our postal address:
Priyanka's Designs Pvt.
Ltd.
Paper Box House
Mahakali Caves Road
Andheri - East
Mumbai - 400 093. INDIA |
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To speak to one of
our Customer Support Representatives, please dial +91-22-26352412 or
91-22-26393678.
Or you can fax us, 9.30 AM to 6.30 P.M. (IST), at +91-22-26352413
(Not sure what time it is in India? Find out at
www.worldtimeserver.com)
Whatever the nature of your communication, we assure you of a
positive and personalized response. We look forward to serving you! |
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Do you offer any
specialized services?
Can I order a gift for someone in India?
Can I order a gift for someone in India?
Can you help me pick a bridal dress?
Priyanka's offers various kinds
of personalized services, which we process by hand for each client.
These services include:
- Gift deliveries in India with special packing for special
occasions
- Customized bridal outfits
- Wedding cards, plain or printed
- Postal service for wedding cards
- Costumes for performances
For more details, please contact our Special Services Department at:
webmail@indianfashion.biz |
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Can you explain about
all your different sales and offers?
We have the following special sales and
offers—please click on any one for more information.
Bonus-with-Next
Best Sellers
Top 20 of the Month
Discount Counter |
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What is an “Automatic
Saree”?
An Automatic Saree is stitched so
that, when worn, it falls in exactly the same style as a regularly
draped saree. In fact, visually, there is no difference between an
Automatic Saree and an ordinary saree when worn.
Normally it takes 7 to 10 minutes to drape a saree, but an Automatic
Saree takes only 15 seconds. It is perfect for those who are unable
to drape a saree correctly and even for those who wear sarees
regularly but get irritated with the amount of time it takes to
drape them.
Take a look
here at how this saree is worn. |
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How can I reach you?
Address of HQ:
Priyanka's Designs Pvt. Ltd.
Paper Box House, Mahakali Caves Road, Andheri (E),
Mumbai - 400 093. INDIA
Phone: 91-22-26393678 |
Address of Design Studio:
Priyanka's Designs Pvt. Ltd.
194, MHADA Part Street, SVP Nagar,
Four Bungalows, Andheri (W),
Mumbai - 400 093. INDIA
Phone: 91-22-6352412 |
You can also reach
us by phone, fax and e-mail:
For web orders and inquiry:
+91-22-26352412. Fax: +91-22-26352413. E-mail:
sales@indianfashion.biz
For customer support:
+91-22-26393678. Fax: +91-22-26352413. E-mail:
support@indianfashion.biz
For special and bridal dresses:
+91-22-26305842 Fax: +91-22-6352413 E-mail:
webmail@indianfashion.bizindianfashion.biz
For administration, bulk exports &
management:
+91-22-26393678 Fax: +91-22-6352413 E-mail:
admin@indianfashion.biz |
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